Each pass works on one device. If you changed phones, cleared your browser data, or switched between a normal and private window, write to us with your username and we will move the pass across straight away.
It should not. Make sure you are using Safari on iPhone or Chrome on Android, and that low-power mode is off. If it still stops, tell us your phone model.
This is common in the Pantheon and St Peter’s. Tap Save offline while you still have Wi-Fi and the whole guide will play without a connection.
Your time starts at first sign-in, not at purchase. If something went wrong — a dead battery, a lost phone — contact us and we will usually add another 24 hours.
One pass, one device. For couples and families, buy a pass each, or share one pair of earphones.
Email nrcityrometours@gmail.com with your username and what happened. We normally reply within a few hours.